Smart Hub Outage Reporting Instructions
How to Report an outage on the SmartHub Website
Step 1: Click the Smart Hub image to the right of this message, OR click Report an Outage to the right of this message, OR Visit https://lamarelectric.smarthub.coop/Login.html and login to your account.
Step 2: Click the “My Profile” tab.
Step 3: Click the Outages link on the far left.
Step 4: Review your status. If your service location is part of a known outage, you will see a message alerting you of the known outage. You may review Past Outages by clicking the “Past Outages” tab.
Step 5: To report your outage, click “Report an Outage”. Enter any useful information about your outage in the comments field.
Step 6: Click Report Outage.
For a more detailed explanation of how to report your outage on the SmartHub website, click here for page one and click here for page two.
How to Report an outage on the SmartHub App
Step 1: Open SmartHub app and tap the Service Status icon.
Step 2: Review your status. If you are not experiencing an interruption in service, “no known issues” displays. In the event your service location has been identified as part of a known outage, “your power may be out” displays along with the date and time service was last and the affected meter number.
Step 3: To report an outage tap “my power is out”
Step 4: Tap the comments filed and add any helpful information about your service interruption.
Step 5: Tap submit. Tap “close” to return to the Service Status screen.
For a more detailed explanation of how to report your outage on the SmartHub app, click here.